{"id":6462,"date":"2025-04-28T15:56:32","date_gmt":"2025-04-28T15:56:32","guid":{"rendered":"https:\/\/td2qx0bqdpo.preview.infomaniak.website\/?page_id=6462"},"modified":"2025-09-20T20:15:01","modified_gmt":"2025-09-20T18:15:01","slug":"politique-de-remboursement","status":"publish","type":"page","link":"https:\/\/anthurarium.com\/en\/politique-de-remboursement\/","title":{"rendered":"Refund policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"6462\" class=\"elementor elementor-6462\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-13e802f e-flex e-con-boxed e-con e-parent\" data-id=\"13e802f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-84677f0 elementor-widget elementor-widget-heading\" data-id=\"84677f0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Refund policy <\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9caea36 elementor-widget__width-initial elementor-widget-tablet__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"9caea36\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<hr class=\"\" \/><h3 class=\"\">\u00a0<\/h3><h3 class=\"\">Plants and seeds (perishable items)<\/h3><p class=\"\"><span style=\"font-size: 10pt;\">No returns will be accepted on our plants and seeds due to their perishable nature.<\/span><\/p><p class=\"\"><span style=\"font-size: 10pt;\">However, as an exception, if your plant has been damaged during transport, an exchange or refund may be considered under certain conditions:<\/span><\/p><ul><li><span style=\"font-size: 10pt;\">The claim must be made by email to the following address: <a rel=\"noopener\">contact@anthurarium.com<\/a>, within 3 days of receiving your order.<\/span><\/li><li><span style=\"font-size: 10pt;\">After this period, no claims will be accepted.<\/span><\/li><li><span style=\"font-size: 10pt;\">Depending on the situation, an exchange or refund may be offered, and the return of the plant may be requested.<\/span><\/li><li><span style=\"font-size: 10pt;\">Return shipping costs may remain the responsibility of the customer, depending on the situation.<\/span><\/li><li style=\"text-align: left;\"><span style=\"font-size: 10pt;\">Notre \u00e9quipe du SAV s&#8217;engage \u00e0 traiter votre demande dans un d\u00e9lai maximum de 3 jours ouvr\u00e9s apr\u00e8s r\u00e9ception de votre e-mail de r\u00e9clamation.<\/span><\/li><\/ul><h3 class=\"\"><span style=\"font-size: 10pt;\">Important<\/span><\/h3><p class=\"\"><span style=\"font-size: 10pt;\">After your order has been confirmed, we will no longer be able to accept a cancellation.<\/span><br \/><span style=\"font-size: 10pt;\">We invite you to carefully review your selection before confirming your purchase.<\/span><\/p><hr class=\"\" \/><h3 class=\"\">\u00a0<\/h3><h3 class=\"\"><span style=\"font-size: 10pt;\">Other items (non-perishable)<\/span><\/h3><p class=\"\"><span style=\"font-size: 10pt;\">En ce qui concerne tous les autres articles dont la l\u00e9gislation en vigueur le demande, vous disposez d&#8217;un droit de r\u00e9tractation de 14 jours.<\/span><\/p><p class=\"\"><span style=\"font-size: 10pt;\">If more than 14 days have passed since your purchase, we will unfortunately not be able to offer you a refund or exchange.<\/span><\/p><p class=\"\"><span style=\"font-size: 10pt;\">Pour pouvoir \u00eatre retourn\u00e9, votre article doit \u00eatre inutilis\u00e9 et dans l&#8217;\u00e9tat o\u00f9 vous l&#8217;avez re\u00e7u.<\/span><br \/><span style=\"font-size: 10pt;\">Il doit aussi \u00eatre dans son emballage d&#8217;origine.<\/span><\/p><hr class=\"\" \/><h3 class=\"\">\u00a0<\/h3><h3 class=\"\"><span style=\"font-size: 10pt;\">Refund (if applicable)<\/span><\/h3><p class=\"\"><span style=\"font-size: 10pt;\">Une fois votre retour re\u00e7u et inspect\u00e9, nous vous adresserons un e-mail pour vous indiquer que nous avons bien re\u00e7u l&#8217;article retourn\u00e9.<\/span><br \/><span style=\"font-size: 10pt;\">We will also inform you whether your refund has been approved or rejected.<\/span><\/p><p class=\"\"><span style=\"font-size: 10pt;\">S&#8217;il est approuv\u00e9, votre remboursement sera trait\u00e9, et votre carte de cr\u00e9dit ou votre moyen de paiement initial sera recr\u00e9dit\u00e9 automatiquement dans un d\u00e9lai de quelques jours.<\/span><\/p><hr class=\"\" \/><h3 class=\"\">\u00a0<\/h3><h3 class=\"\"><span style=\"font-size: 10pt;\">Delayed or missing refunds (if applicable)<\/span><\/h3><p class=\"\"><span style=\"font-size: 10pt;\">Si vous n&#8217;avez pas encore re\u00e7u de remboursement, veuillez d&#8217;abord v\u00e9rifier \u00e0 nouveau votre compte bancaire.<\/span><\/p><p class=\"\"><span style=\"font-size: 10pt;\">Ensuite, contactez la soci\u00e9t\u00e9 \u00e9mettrice de votre carte de cr\u00e9dit, car il se peut qu\u2019un d\u00e9lai soit n\u00e9cessaire avant l&#8217;affichage officiel de votre remboursement.<\/span><\/p><p class=\"\"><span style=\"font-size: 10pt;\">Puis, contactez votre banque. L&#8217;affichage d&#8217;un remboursement est souvent pr\u00e9c\u00e9d\u00e9 d&#8217;un d\u00e9lai de traitement.<\/span><\/p><p class=\"\"><span style=\"font-size: 10pt;\">Si apr\u00e8s avoir effectu\u00e9 toutes ces d\u00e9marches, vous n&#8217;avez toujours pas re\u00e7u votre remboursement, contactez-nous \u00e0 l&#8217;adresse suivante : <a rel=\"noopener\">contact@anthurarium.com<\/a>.<\/span><\/p><hr class=\"\" \/><h3 class=\"\">\u00a0<\/h3><h3 class=\"\"><span style=\"font-size: 10pt;\">Sale or discounted items (if applicable)<\/span><\/h3><p class=\"\"><span style=\"font-size: 10pt;\">Only regularly priced items are refundable.<\/span><br \/><span style=\"font-size: 10pt;\">Unfortunately, sale or discounted items are not refundable.<\/span><\/p><hr class=\"\" \/><h3 class=\"\">\u00a0<\/h3><h3 class=\"\"><span style=\"font-size: 10pt;\">Shipping<\/span><\/h3><p class=\"\"><span style=\"font-size: 10pt;\">Les co\u00fbts d&#8217;exp\u00e9dition li\u00e9s au retour de votre article sont \u00e0 votre charge. Ils ne sont pas remboursables.<\/span><\/p><p class=\"\"><span style=\"font-size: 10pt;\">Si vous recevez un remboursement, le co\u00fbt d&#8217;exp\u00e9dition du retour sera d\u00e9duit de celui-ci.<\/span><\/p><hr class=\"\" \/><h3 class=\"\">\u00a0<\/h3><h3 class=\"\"><span style=\"font-size: 10pt;\">Order cancellation before shipment<\/span><\/h3><p class=\"\"><span style=\"font-size: 10pt;\">En ce qui concerne les articles p\u00e9rissables, tels que les plantes ou graines, le d\u00e9lai de r\u00e9tractation ne s&#8217;applique pas.<\/span><\/p><p class=\"\"><span style=\"font-size: 10pt;\">Order cancellations for plants or seeds before shipment will therefore not be accepted.<\/span><\/p><p class=\"\"><span style=\"font-size: 10pt;\">Si vous recevez un remboursement, le co\u00fbt d&#8217;exp\u00e9dition du retour sera d\u00e9duit de celui-ci.<\/span><\/p><hr class=\"\" \/><p class=\"\">\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Politique de remboursement \u00a0 Plantes et graines (articles p\u00e9rissables) Aucun retour ne sera accept\u00e9 sur nos plantes et graines, en raison de leur nature p\u00e9rissable. Toutefois, \u00e0 titre exceptionnel, si votre plante a subi des dommages li\u00e9s au transport, un \u00e9change ou un remboursement pourra \u00eatre envisag\u00e9, sous certaines conditions : La r\u00e9clamation doit imp\u00e9rativement [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-6462","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/anthurarium.com\/en\/wp-json\/wp\/v2\/pages\/6462","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/anthurarium.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/anthurarium.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/anthurarium.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/anthurarium.com\/en\/wp-json\/wp\/v2\/comments?post=6462"}],"version-history":[{"count":16,"href":"https:\/\/anthurarium.com\/en\/wp-json\/wp\/v2\/pages\/6462\/revisions"}],"predecessor-version":[{"id":18787,"href":"https:\/\/anthurarium.com\/en\/wp-json\/wp\/v2\/pages\/6462\/revisions\/18787"}],"wp:attachment":[{"href":"https:\/\/anthurarium.com\/en\/wp-json\/wp\/v2\/media?parent=6462"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}